Payment & Shipping Information

 

VOERIN accepts payment by Transfers via BCA and Mandiri or Credit Card via secure payment gateway. 

 

Payment should be made within 48hours after Order Confirmation. If you can't transfer and confirm within that time, your orders will be automatically cancelled. You can order again but we can't guarantee the availability of our products.

 

You can make the confirmation easily by filling the "CONFIRM PAYMENT" link located under ACCOUNT at the bottom of the homepage. Keep your ORDER ID so you can confirm payment for your order.

 


 

Orders are processed once bank transfer payment is received or credit card authorization and verification have been obtained. The order typically will arrive in one (1) to seven (7) business days depending on your location (Monday to Friday, not including holidays and weekends). The package will be sent from Jakarta, by courier.

 

There are 2 types of shipping package:

 

 

Free Shipping

Flat Rate

Rate

Free for selected cities

Rp 18,000

Delivery

1 – 5 Days

2 – 7 Days

Delivered To

Selected Cities

All Over Indonesia

 

Note : Payment confirmation done before 12:00 noon WIB will be shipped on the same business day. Payment confirmation done after 12:00 PM WIB will be shipped on the next business day.* Free economy delivery for selected cities, you need to choose the free shipping option during checkout
 

 


 

Return / Exchange 

We hope you are thrilled with your order. However, if you have received the wrong products or sizes or even defect product, we will ship you the replacement. 

Please keep in mind : 

- You will need to inform us within 3 days of receiving the products. 

- The wrong or defect products, will need to be send back to us in its original condition. 

- After receiving the products, then we will ship out the replacement

- In any case that there is no more stock for replacement, we will give you store credit of the products price without expiration date. 

 

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